How To Return & Refund

1. Submit a return request at Contact Us to Customer Service within 30 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-25 days (the processing time depends on your payment method and bank). We still charge the shipping fee under this circumstance even if your order is free shipping order, which will automatically be deducted from your refund. And return shipping fee will not be refunded. All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.
5. Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.

General Return Policy

Ⅰ. Logistics problems

The "logistics problem" after-sales service time limit is 40 natural days after the order is paid.

1. There is no logistics track, and the A-SCAN information has not been updated for more than 7 working days. Packets are lost, and packets are lost during transportation. The platform will reissue/reissue/refund after verifying the situation.

2. The official logistics track shows that it is damaged during transportation, and the platform will reissue/reissue/refund.

3. The official logistics track shows that the delivery has been completed but the consignee's feedback has not been received:

1) When the proper delivery address of the official logistics track is inconsistent with the address of the order recipient, if it is verified by homewarees that the delivery is wrong by the logistics provider, homewarees will resend/reissue/refund;

2) When the proper delivery address of the official logistics track is the same as the order recipient address, only the delivery certificate is provided, and homewarees will not accept after-sales compensation. (For after-sales compensation, please purchase "Logistics Guarantee Service")

4. Returns:
1) Returns caused by customer reasons, such as wrong address/modified address/not picked up by yourself (not picked up)/unable to contact the recipient, after the returned item is returned to the warehouse and signed for receipt, homewarees will deduct the round-trip shipping fee + replacement packaging fee ( Arrange for a refund if any);

2) Returns due to logistics reasons, such as the label is damaged and returned/returned without specific reasons, after the returned item is returned and signed for receipt, homewarees will resend/refund.

Ⅱ. Damage problems

The "damaged/broken" after-sales service time limit is 40 natural days after the order is paid. According to the actual damage of the outer packaging or the product, homewarees will process it according to the order amount * compensation ratio/reissue. If the customer requests a return for a refund, homewarees will provide a RL return label based on the order amount. The customer needs to return the product in time, and the returned package should contain all the original packaging, accessories, and instructions. Homewarees will be refunded within 7 working days after the return is signed.

Documents to be submitted when applying for compensation:

a. Outer packaging pictures and label pictures (clear and complete label pictures on the outer packaging);

b. Product damage photos (the damaged part can be clearly seen);

 Ⅲ.product-related after-sales problems

In case of product quality problems, missing or missing shipments, wrong delivery, wrong pending orders (the product description does not match the actual product), the distributor can submit an after-sales appeal within 60 natural days after the order is paid. Homewarees will pay according to the order amount * compensation ratio according to the actual situation to be processed. If the customer requests a return for a refund, the platform will provide an RL return label based on the order amount. The customer needs to return the product in time, and the returned package should contain all the original packaging, accessories, instructions, etc. After the return is signed, the platform will refund the money within 7 working days; if the customer reports product-related after-sales problems but cannot provide substantial supporting materials, homewarees will not handle it. In addition, the following scenarios are not product-related issues:

1) Color difference will occur due to shooting equipment, light, display and other reasons, so the color difference problem is not a delivery error or a pending order error;

2) The size of the product may cause errors due to manual measurement, measurement tools and methods, so within a reasonable range, the size difference is not a delivery error or a pending order error;

3) Improper personal operation of end consumers or failure to operate according to product instructions is not a product quality problem, and homewarees will not be responsible for personal or property losses.

Documents to be submitted when applying for compensation:

 Note: If customers feedback product-related after-sales problems but cannot provide substantive proof materials, the platform will not accept them.

Ⅳ.Homewarees Disclaimer

The following cases will not be accepted:

1. Any product not sold by Homewarees (SKU does not match);

2. Exceed the after-sales service period and submit overdue;

3. Time limit in after-sales order processing: If Homewarees provides an RL return label, please return the package within 15 natural days of receiving the RL return label, and no processing will be performed after the expiration date (the returned logistics track can be seen);

4. If you do not communicate with Homewarees customer service for a direct refund after sales, no matter what type of after-sales, the platform cannot undertake a full refund;

5. The customer intentionally or maliciously defrauds compensation or fraudulent behavior;

6. Delay or interruption of Homewarees services due to force majeure events;

7. End consumers return the product because of personal dislike/unwanted/dissatisfied. (Please select the purchase platform "Return Guarantee Service" according to your needs)

Ⅴ.After-sale return shipping

For non-consumer reasons (referring to product problems, logistics provider problems, damage, etc.), Homwarees bears the return shipping cost, but does not provide additional value-added services, such as door-to-door pickup, etc.

Note:We advise you to write your order information (order number and email address), reasons for returning or exchanging, plus other comments on a piece of paper. Please enclose this in your returns package.

Note: We do not accept returned items that have not been processed and submitted first.The return address will be provided by the staff after communication.

Please contact the staff for returns, following is the contact information.

Email:service@homewarees.com  Whatsapp:+8615206212455